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Salesforce Communications Cloud

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Feb 27,2024

Salesforce Communications Cloud

Salesforce Cloud

Salesforce’s Communications Cloud encompasses a communications data model, Configure, Price, Quote (CPQ), Enterprise Product Catalog (EPC), Digital Commerce, Order Management (OM), and Contract Lifecycle Management (CLM).

Tailored specifically for the communications industry, Salesforce Communications Cloud facilitates delivering industry-standard customer experiences to enhance operational efficiencies. This comprehensive solution integrates CPQ, EPC, Digital Commerce, CLM, and OM, adhering to TM-Forum standards.

Key Benefits of Communications Cloud:

– Swift Product Launch: Accelerate the rollout of converged service offers.

– CPQ: Streamline the process of capturing accurate quotes and orders.

– CLM: Efficiently author, negotiate, and execute contracts.

– OM: Seamlessly orchestrate timely order fulfillment.

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