To build an observability framework in Salesforce:
1. Monitoring: Track performance metrics and Salesforce-specific data using tools like New Relic or Datadog.
2. Logging: Use Salesforce debug logs and Event Monitoring. Integrate with tools like Splunk for centralized log analysis.
3. Tracing: Employ transaction tracing with tools like New Relic APM and implement custom tracing in Apex code.
4. Alerting: Set up threshold-based and anomaly detection alerts.
5. Visualization: Create dashboards in Salesforce or use tools like Tableau and Grafana for advanced insights.
Adopt best practices like regular audits, securing logs, and maintaining documentation to ensure smooth operations and quick issue resolution.
